Your Guide to Seamless Luxury Service – Answers to Our Most Common Questions
Here’s everything you need to know for a smooth and seamless booking experience with Above & Beyond Concierge.
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Our booking process is quick and seamless. Once you submit your request, our team reviews it within 10-15 minutes (during business hours). For urgent bookings, we can confirm availability almost instantly via phone or WhatsApp.
We accept bank transfers, debit/credit cards, and secure online payments. For select bookings, we also accept cash payments and corporate invoicing. Please note that your reservation is only confirmed once payment is received.
If you receive a tax statement related to your booking, please forward it to our accounts team at support@aboveandbeyondconcierge.com.ng We’ll assist with clarification and ensure compliance with applicable regulations.
Yes, we allow split payments for certain bookings. For example, you can pay partially via bank transfer and the balance via card. Please inform our team during booking so we can arrange the split payment.
Booking Questions
Yes, changes can be made as long as your booking hasn’t been confirmed or the vehicle/service hasn’t been dispatched. Contact our team immediately to request adjustments.
To cancel, please call or email us as soon as possible. Cancellation terms vary depending on the service and how close it is to the booking date. Some cancellations may incur a fee.
You can check your reservation status by contacting us directly via phone, WhatsApp, or email. We’ll provide real-time updates on confirmation, payment, and service readiness.
Your booking confirmation email contains all your reservation details, including service date, time, and reference number. If you can’t find it, reach out to our team, and we’ll resend it.
Payment is typically processed at the time of booking to secure your service. For some corporate or special arrangements, partial deposits may be accepted, with the balance due before the service date.
Help on your reservations
If your reservation is canceled by Above & Beyond Concierge due to unforeseen circumstances, you will receive a full refund or the option to reschedule at no extra cost. If you cancel, our standard cancellation policy will apply, and any eligible refund will be processed within 3–5 business days.
Contact us as soon as possible with details of the item and the location. We will liaise with the property or venue to arrange retrieval. Please note that retrieval timelines may vary, and shipping fees may apply for returning items.
We recommend waiting for confirmation before making another booking. If you have not heard back within the standard response time, reach out to our customer service team so we can follow up with the host on your behalf.
You can forward your booking confirmation email directly or request a shareable trip itinerary link from our team. This link can be shared via WhatsApp, email, or social media to keep everyone informed.